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FAQs

About PDF form

I can’t open the catalog I have downloaded in pdf format. What can I do?

If you have problems opening a PDF on our website, try the following:

For PC users

  • Find the link of the file you want to save (you may need to go back to the previous page to find it)
    Right-click the link. Select “Save target as” or “Save link as”.
    Choose the location on your computer where you would like to save the file. Select “Save”.
    Use Windows Explorer to get to the location where you saved the file. Right-click on the PDF file. 
    Select “Open with”.
    Select “Choose program”.
    Select “Adobe Acrobat Reader”.
    Make sure to check the box that says “Always use this program to open these files”.Select “OK”.

For Mac users

  • Find the link of the file you want to save (you may need to go back to the previous page to find it)
    Press the Control (ctrl) key and click on the link
    When the option menu appears, choose “Download link to disk” or “Download linked file”.
    Choose the location on your computer where you would like to store the file. Your computer will start the download once you have selected a location.
    Use Spotlight or Finder to look for the downloaded file.
    You can get a free copy of Adobe Reader from the Adobe website. It is available for Windows, Mac and Android devices.


How to submit your online form for sending us request/inquiry or order by email using the submission button integrated into the forms? 

It is very convenient to submit PSF form data by email. Acrobat provides a simple button action that we can design it into all of our online forms. However, to use this button action, the email address has to be set at the time of the form is created and it cannot be changed later.  Acrobat and Reader help users to complete the process of setting your email address, password through the process of configuring your IMAP and SMTP. 

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